Senior Support Engineer for Measurement Technology (Software and Hardware) (m/f/d)

Join our support team in Berlin. As a Senior Support Engineer, you’ll be the go-to expert for our customers and partners when it comes to implementing and using imc’s measurement solutions. You’ll collaborate closely with our sales team and international network of partner, contributing your experience to complex technical challenges.

We’ll provide comprehensive training, so you feel confident with our products. After that, you’ll take on customer inquiries independently, find solutions, and share feedback with our development teams – helping us make our products even better.

You’ll also create small, customized solutions using our software tools imc STUDIO and FAMOS.

Once you’ve settled in, you’ll have the option to work from home.

Location: Berlin | Department: Support Team

Apply now

Your contact for questions

You have questions about the advertised position or about the application in general? Then get in touch with us by e-mail: jobs@imc-tm.de or by phone: +49 (0)30 467090-0

Your tasks:

  • Lead and support customers and partners via email, phone, remote sessions, or on-site visits, especially in complex or high-impact projects
  • Design and develop advanced examples and application scenarios for our measurement data acquisition and analysis software, supporting both customers and the sales team strategically
  • Master our wide range of data loggers, amplifiers and telemetry systems
  • Act as a technical mentor for junior colleagues
  • Analyze, reproduce, and document issues to help our development team improve our software
  • Resolve licensing questions related to imc STUDIO and FAMOS and help customers

Your profile:

  • You have a university degree and professional experience in informatics, electrical engineering, physics, measurement technology, or a similar field.
  • You know the basics of Windows administration and IT networks
  • You speak excellent German (C1) and goodEnglish (B2) and are comfortable using both in emails and calls.
  • You can explain complex topics in a clear and simple way.
  • Knowledge of control engineering and automation technology is a plus.
  • Some experience with a programming language (e.g., Python or C#) is helpful but not required.
  • You like to work globally – travel to our customers and offices in Germany and worldwide

We offer:

  • A challenging and exciting job where you can workindependently and take responsibility
  • Long-term prospects in a company that has been growing successfully for 30 years
  • Grow with us and become ameasurement expert as part of our team
  • Invest in your future with professional training programs and personal development opportunities
  • Fair pay with bonuses and social benefits
  • Flat hierarchies and quick decision-making for more flexibility
  • Stay mobile with our job bike leasing or Urban Sports Club

Have we sparked your interest?

Then we look forward to receiving your application. Subject: Senior Support Engineer Berlin

By E-Mail to: jobs@imc-tm.de

Apply now

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