Customer Service Representative (all genders)

The Axiometrix Solutions Commercial Team is looking for a new Customer Service Representative, supporting our imc Test & Measurement partners and customers. The customer service representative is responsible for all aspects of order processing, including verifying order accuracy, entering orders, communicating with customers regarding terms, status, and lead-times. This role works closely with other members of the commercial team—sales, international partners, and technical support—as well as colleagues within other departments (e.g., Finance/Accounting, Manufacturing).

Location: Berlin | Department: Sales Operations

Primary responsibilities:

  • Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany)
  • Place POs to relevant product lines & receive confirmation
  • Provide Order Confirmation to customer & salesperson following defined process
  • Communicate delivery status to customers, expediting/escalating deliveries as needed.
  • Works with sales team and/or customer to resolve order-related or customer service issues
  • Produces and shares appropriate order-related reports
  • Communicates effectively and pro-actively with customers via email and/or phone
  • Provides feedback to management on workflow improvements
  • Provide support as needed to sales team (e.g., initial inquiry response, quotation prep)

Required:

  • 3+ years order management/customer service experience
  • Fluent in German and English
  • Strong attention to detail & well-organized
  • Effective communication skills, written and verbal (including active listening)
  • Strong PC skills (3+ years experience) to include:
    • CRM tools (Salesforce preferred)
    • ERP tools (NetSuite preferred)
  • Strong initiative and problem-solving skills
  • Comfortable working across multiple time zones and multiple cultures
  • Demonstrated experience in resolving customer issues while maintaining polite, professional, customer-oriented demeanor.
  • Willingness to stretch beyond defined job-description
  • Ability to thrive in a time-sensitive environment and easily adapt to shifts in priorities
  • B2B technology industry experience preferred

Please submit your resume to:  careers@axiometrixsolutions.com

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