Customer Service Representative

The Axiometrix Solutions Commercial Team is looking for a new Customer Service Representative, supporting our imc Test & Measurement partners and customers. The customer service representative is responsible for all aspects of order processing, including verifying order accuracy, entering orders, communicating with customers regarding terms, status, and lead-times. This role works closely with other members of the commercial team—sales, international partners, and technical support—as well as colleagues within other departments (e.g., Finance/Accounting, Manufacturing).

  • Berlin, Germany
  • Customer Service

Primary responsibilities:

  • Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany)
  • Place POs to relevant product lines & receive confirmation
  • Provide Order Confirmation to customer & salesperson following defined process
  • Communicate delivery status to customers, expediting/escalating deliveries as needed.
  • Works with sales team and/or customer to resolve order-related or customer service issues
  • Produces and shares appropriate order-related reports
  • Communicates effectively and pro-actively with customers via email and/or phone
  • Provides feedback to management on workflow improvements
  • Provide support as needed to sales team (e.g., initial inquiry response, quotation prep)

Required:

  • 3+ years order management/customer service experience
  • Fluent in German and English
  • Strong attention to detail & well-organized
  • Effective communication skills, written and verbal (including active listening)
  • Strong PC skills (3+ years experience) to include:
    • CRM tools (Salesforce preferred)
    • ERP tools (NetSuite preferred)
  • Strong initiative and problem-solving skills
  • Comfortable working across multiple time zones and multiple cultures
  • Demonstrated experience in resolving customer issues while maintaining polite, professional, customer-oriented demeanor.
  • Willingness to stretch beyond defined job-description
  • Ability to thrive in a time-sensitive environment and easily adapt to shifts in priorities
  • B2B technology industry experience preferred

Please submit your resume to:  careers@axiometrixsolutions.com

About imc Test & Measurement

imc Test & Measurement GmbH is a manufacturer and solution provider of productive test and measurement systems. Together with its customers from the fields of automotive engineering, mechanical engineering, railway, aerospace, and energy, imc implements metrological solutions for research, development, service, and production. The core of the product portfolio consists of imc’s modular measurement, control and automation systems, which are complemented in customer applications with tailored sensor and telemetry systems.  Throughout the entire measurement chain, imc offers its customers top technological performance and consistently pursues its claim of providing solutions for “productive testing”.

For more information, visit https://www.axiometrixsolutions.com/

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