Primary responsibilities:
- Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany)
- Place POs to relevant product lines & receive confirmation
- Provide Order Confirmation to customer & salesperson following defined process
- Communicate delivery status to customers, expediting/escalating deliveries as needed.
- Works with sales team and/or customer to resolve order-related or customer service issues
- Produces and shares appropriate order-related reports
- Communicates effectively and pro-actively with customers via email and/or phone
- Provides feedback to management on workflow improvements
- Provide support as needed to sales team (e.g., initial inquiry response, quotation prep)